BridgeGap Solutions Ltd - Privacy Notice
Our Organization
BridgeGap Solutions Ltd
67 Okuru Ama, road, Okuru, port Harcourt, Rivers State
Nigeria
Telephone: +2348101510572 Nigeria
+447459188749 UK
Organization email: contact@bridgegap-solutions.com
What we do with your personal information
We use your personal information only for the purpose for which it is collected. Among others, this
purpose could be to provide a service, assist us with administration, recruit prospective employees,
or to comply with a legal obligation. We may use your personal information for other similar
purposes, including marketing and communications, but that will only occur where we have your
consent or another lawful justification for doing so.
Data Retention Policy Schedule
We collect, use, and retain personal information from our prospect and existing customers/clients, employees, and service providers for the purposes and periods outlined below, with the applicable lawful basis.
Customers / Clients (Prospect and Existing)
| Processing Purpose | Lawful Basis | Retention Period |
|---|---|---|
| Customer Lead Generation & BPO Services (Prospect) | Legitimate Interest: It is in our legitimate interest to market our services to prospective clients. | Until consent is withdrawn or 24 months from last meaningful contact. |
| Customer Lead Generation & BPO Services (Existing) | Contract: To conclude or perform a contract to which the data subject is party. | 6 years after the termination of the contract to comply with UK legal and accounting obligations. |
| Data & Analytics for Service Improvement | Legitimate Interest: For product development, service enhancement, and security. | Anonymized data is retained indefinitely; personal data is retained as per the specific service period. |
Employees (Prospect and Existing)
| Processing Purpose | Lawful Basis | Retention Period |
|---|---|---|
| Recruitment of Prospect Employees | Legal Obligation / Legitimate Interest: To assess suitability for a role. | If unsuccessful/unsuitable, 6 months from date of receipt. |
| Employee Management & Payroll | Contract: To perform the employment contract. Legal Obligation. | 6 years after employment ends. |
Service Providers
| Processing Purpose | Lawful Basis | Retention Period |
|---|---|---|
| All Service Providers (IT, Dialler, etc.) | Contract: To conclude or perform a contract to which the data subject is party. | 6 years after the termination of the contract. |
What personal information do we collect?
We only collect the minimum amount of information that is relevant to the purpose. If you interact
with us via our website or use our services, the personal information we collect depends on the
nature of that interaction. If you visit our website, your browser transmits some data automatically,
such as your browsing times and your IP address. If you use our services, personal information is
required to fulfill the requirements of that service.
Generally, we may collect the following categories of personal information:
- Name and contact details (physical address, telephone number, email address)
- Identification and background information
- Financial & banking details
- Information about your business and needs
Who might we share your personal information with?
To maintain and improve our services, your personal information may need to be shared with or
disclosed to our service providers, other organizations, or, in some cases, public or legal
authorities.
We may disclose your personal information to our suppliers or service providers (e.g., IT and dialler
providers) who are involved in the specified processing purpose. We have agreements in place to
ensure that they comply with the privacy requirements as required by the UK GDPR.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes; or
- Where we believe it is necessary to protect our rights.
Automated Decision Making
BridgeGap Solutions Ltd does not currently make use of automated decision-making processes that
have a legal or significant effect on individuals.
Information Security
We are legally obliged to take reasonable steps to provide adequate protection for the personal
information we hold and to prevent unauthorized access and use of personal information. We will,
on an on-going basis, continue to review our security controls and related processes to ensure that
your personal information remains secure, and we will inform you of any breaches in accordance
with the law.
Our security policies and procedures cover:
- ·Computer and network security, including encryption and firewalls;
- Strict access controls to personal information;
- Secure communications;
- Security in contracting out activities or functions;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information; and
- Investigating and reacting to security incidents.
Cross-border transfers
BridgeGap Solutions Ltd is committed to following all technical and organizational measures as set
forth by UK GDPR laws. Any transfer of personal data outside the UK will be governed by and
conducted in compliance with the UK GDPR’s international data transfer requirements, ensuring an
adequate level of data protection.
Your Rights
Under the UK GDPR, you have several rights, including the right to access, correct, or request the
deletion of your personal data. You also have the right to object to certain processing and to
withdraw consent where it is our basis for processing.
Data Subject Requests
Should you believe that any Personal Data that we maintain about you is incorrect or incomplete,
you have the right to request access to this information, to have it rectified, or to have it erased. To
make such a request, please contact us at contact@bridgegap-solutions.com or via our website.
In the event that you wish to raise a concern about how we have handled your Personal Data,
please contact our Data Protection Officer at contact@bridgegap-solutions.com. We will investigate
your complaint and address it with you to resolve your concerns.
BridgeGap Solutions Ltd – Privacy Notice
Version 1.0
© BridgeGap Solutions Ltd
Still have a question? feel free to reach us
at contact@bridgegap-solutions.com