Case Study
Telecom provider
A telecom provider engaged BridgeGap to handle technical support calls. The solution reduced call abandonment by 35% and improved Net Promoter Score (NPS) by 20 points.
A telecom provider engaged BridgeGap to handle technical support calls. The solution reduced call abandonment by 35% and improved Net Promoter Score (NPS) by 20 points.
Key Performance Indicators
1
AR
Abandonment rate < 5%
2
SLA
Service Level
Agreement (SLA)
compliance ≥ 95%
3
NPS
NPS improvement
+10–20